Frequently Asked Questions and Answers

How do I upload my custom design?

To upload your custom design, click on the "Upload" button on the product page. Select the file from your device and follow the on-screen instructions to complete the upload process.

What file formats do you accept for custom uploads?

We accept various file formats, including JPEG, PNG, and SVG. Ensure your file is high-resolution for the best print quality.

Is there a size limit for custom uploads?

Yes, the maximum file size for uploads is 10MB. If your file exceeds this limit, please compress it or contact our support team for assistance.

Can I preview my custom design before placing an order?

Yes, after uploading your design, you will be able to preview it on the product. Make any necessary adjustments before finalizing your order.

What if my custom design doesn't look right after uploading?

If your design doesn't look as expected, you can adjust the placement, resize, or upload a different file. If you need further assistance, our support team is here to help.

Are there any additional costs for custom uploads?

Custom uploads may incur an additional fee depending on the complexity and size of the design. The final price will be displayed before you complete your purchase.

How long does it take to process and ship custom orders?

Custom orders typically take 5-7 business days to process. Shipping times vary based on your location and the shipping method selected at checkout.

What is your return policy for custom products?

Due to the personalized nature of custom products, we do not accept returns or exchanges unless the item is defective or there was an error in production. Please review your design carefully before placing your order.

How do I contact customer support for custom orders?

You can reach our customer support team via email at petselfie2024@outlook.com. We're here to assist you with any questions or concerns.